Purchasing and shipping.

Ordering and payments

How can I order an artwork from you?

Currently, you can instigate online orders via the contact form or emailing me directly at karen(at)drkmcb.com. In your email, indicate the painting/s you wish to purchase, provide your postal address (if different to your postal address) your billing address. Provide any delivery instructions you may have too.

Once I receive this information, I will provide you with an invoice. This invoice includes shipping and taxes (calculated according to delivery location), and payment options.

Upon receipt of your payment, your order will be confirmed and the dispatch process initiated. It takes up to 2 weeks to prepare your artwork for shipping.

I’ll walk you through this whole process, so if at any point you have questions, just let me know.

Do you offer gift services?

I do! I love to work with you to personalise your purchase as a gift. I handwrite your gift message onto one of my art greeting cards. I also ship your artwork gift direct to your recipient (without the invoice). Please note I cannot offer gift wrapping because I very carefully wrap artwork with archival quality materials and packaging that ensures the art arrives safely.

How is payment handled?

Payments are taken through Stripe, Venmo, cheque or bank transfer in US dollars. You do not need to have a Stripe account to use Stripe; Stripe simply allows you to pay with your regular debit or credit card in a secure way online. I do not store any of your debit/credit card details.

All prices listed are in US dollars.

Venmo and bank transfer

Venmo or bank transfer are my preferred options as they save me on credit card fees and other online e-commerce fees. The majority of my USA customers prefer Venmo. To use Venmo, you do need to have a Venmo account and as of October 2022, is only available in the USA. Your invoice will also include bank transfer details, should you wish to do that.

Purchase with deposit or instalments

If you require a way to pay over instalments or deposit, we can arrange this together directly. 50% deposit is payable to hold your painting. The balance can be paid the following month or in 2 monthly payments of 25% each.

This is not a credit scheme. I offer this as an arrangement built upon trust, at no extra cost to you. Usual shipping costs and return policy apply.

Can I order a different size?

Each original artwork is created uniquely and thus only available in that size. However, if you are after a particular size, please contact me and let me know, so I can consider creating artwork in that size range in my new artworks. I’ll also be able to point you to any existing art I have available that meets your size requirements, if you would find me doing so useful.

Why are taxes not included in the listed price?

In the USA, taxes are calculated according to the delivery location, where both the county and state determine the tax rate. Across the counties and states of the USA, sales tax on art and shipping varies widely, with some places not even requiring it. See below about import duties for international purchases.

Import duties

Overseas shipments (outside the USA) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. I have no control over these charges and accept no responsibility for additional charges.

Is shipping included in the price?

Shipping costs are separate from the cost of the artwork. This is because shipping costs vary depending upon where the artwork is being sent to, and the weight, distance/destination and packaging materials involved.

Shipping and handling

I have placed my order, how soon will I receive my painting?

Upon receipt of payment, the dispatch process is commenced, which takes approximately 2 weeks. This process accounts for a range of factors such as drying time, varnishing and safely packaging your artwork.

Once dispatched, the transit time varies based upon where your painting is being sent to. Typically, within the USA, postage takes 1-2 weeks and is tracked. I ship all of my original artwork from Redwood City, California, USA.

If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.

What courier service do you use

Within the USA pieces are sent by USPS, UPS or FedEx depending on size and weight. Most USA deliveries arrive within 4-6 days from time of shipping, but please allow up to 10 working days in total.

Can I collect it directly from you?

Direct pick up is an option and delivery can be arranged for some locations in San Mateo County. Please let me know if this is your preference when ordering. My studio is in Redwood City, CA.

International delivery

Currently, while I can ship to most countries, international orders are considered on a case-by-case basis. This is to allow for consideration of country-specific factors first, to ensure artwork will arrive safely and in a timely way. Unfortunately, supply chain issues have affected postage to some countries more than others. Also, some locations are restricted which means a bespoke courier service is required - which I am not currently offering.

Please note that international shipping does take longer to arrive. Once I receive your postage address and the artwork/s you wish to purchase, I can confirm your shipping options.

Overseas shipments (outside the USA) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. I have no control over these charges and accept no responsibility for additional charges.

Shipping costs contribute towards packing supplies, labour and transit fees.

What shipping costs cover

Shipping costs are calculated based upon package weight, distance/destination and packaging materials. The packaging and handling of the artwork involves layers of materials to wrap and protect the artwork carefully (see below).

Shipping costs can vary significantly due to Covid-19 restrictions, especially on air freight and international packages. If the actual cost of shipping is significantly more than quoted I reserve the right to discuss this with you and to refuse the sale.

How will my painting be wrapped?

It depends on the size and substrate but all paintings will be carefully packed using corner protection, bubble wrap and cardboard. I also use an acid-free archival quality paper as the base wrapping layer, to give extra protection to the artwork - and you can keep the art wrapped in this paper until you’re ready to frame, if you want to. Each painting is unique and prepared with my full heart invested, so I take a lot of care to ensure it is protected to arrive in perfect condition. For further details about delivery please see the Shipping details here.

Returns

What if I don’t like the artwork? Can I get a refund?

I want you to be fully happy with your new artwork so I offer a Buy-Back agreement. If an original painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days. The cost of shipping the artwork to you initially will not be refunded.

What happens if my painting arrives damaged?

All work is carefully packed and wrapped. If you receive an artwork that has been damaged in transit, please contact me within 7 days with a photograph.

Overseas Returns

At this time I am unable to offer a refund or return on any product(s) sent outside of the USA.