Purchasing and shipping art.

Ordering and payments

How can I order an artwork from you?

You can instigate online orders via the contact form or emailing me directly at karen(at)drkmcb.com. In your email, indicate the painting/s you wish to purchase, provide your postal address and your billing address. Provide any delivery instructions you may have too.

Once I receive this information, I will provide you with an invoice. This invoice includes shipping and taxes (calculated according to delivery location), and payment options.

Upon receipt of your payment, your order will be confirmed and the dispatch process initiated. It takes up to 2 weeks to prepare your artwork for shipping after payment is received.

I’ll walk you through this whole process, so if at any point you have questions, just let me know.

Do you offer gift services?

I do! I love to work with customers to personalise a purchase as a gift. I will handwrite your gift message onto one of my art greeting cards. I can also ship your artwork direct to your recipient (without the invoice included). Please note I cannot offer gift wrapping because I very carefully wrap artwork with archival quality materials and packaging that ensures the art arrives safely.

How is payment handled?

Your invoice will overview your payment options. Payments are taken through Stripe or bank transfer.

You do not need to have a Stripe account to use Stripe as I will provide you with a secure payment link. Stripe allows you to pay with your regular debit or credit card in a secure way online, regardless of which country you’re based in. I do not store any of your debit/credit card details. Read Stripe’s privacy policy here: https://stripe.com/au/privacy.

Bank transfer is my preferred option, to reduce credit card fees and other online e-commerce fees that you and I may be charged in a credit transaction. However, if your bank is outside of Australia you may face international transaction fees to pay by bank transfer to my Australian bank account - and in that case, Stripe is probably the best payment option for you.

If I’m outside of Australia, in what currency do I pay you?

All prices listed are in Australian dollars. Your invoice will include payment options, including a secure online payment option with Stripe that handles all the currency conversions. You can check what the approximate conversion from Aussie dollars in your currency here (as at January 2025).

Purchase with deposit or instalments

If you require a way to pay over installments or deposit, we can arrange this together directly. 50% deposit is payable to hold your painting. The balance can be paid the following month or in 2 monthly payments of 25% each.

This is not a credit scheme. I offer this as an arrangement built upon trust, at no extra cost to you. Usual shipping costs and return policy apply.

Can I order a different size?

Each original artwork is created uniquely and thus only available in that size. However, if you are after a particular size, please contact me and let me know, so I can consider creating artwork in that size range in my new artworks. I’ll also be able to point you to any existing art I have available that meets your size requirements, if you would find me doing so useful.

Why are taxes not included in the listed price?

I am currently not registered for GST in Australia so do not collect GST on my sales. This may change at any time so please refer to your personalised invoice as the current information.

Internationally, I will collect tax in cases where the local law requires me to do so, which will be added to the listed price.

Import duties

Overseas shipments (outside of Australia) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. I have no control over these charges and accept no responsibility for additional charges.

Is shipping included in the price?

Shipping costs are separate from the cost of the artwork. This is because shipping costs vary depending upon where the artwork is being sent to, and the weight, distance/destination and packaging materials involved.

Shipping and handling

I have placed my order, how soon will I receive my painting?

Upon receipt of payment, the dispatch process is commenced, which takes approximately 2 weeks. This process accounts for a range of factors such as drying time, varnishing and safely packaging your artwork.

Once dispatched, the transit time varies based upon where your painting is being sent to. Typically, within Australia using Australia Post, postage takes 1-2 weeks and is tracked. Larger artworks may require use of courier and freight services. I ship all of my original artwork from Burleigh Waters, Queensland, Australia.

If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.

What courier service do you use

Within Australia, pieces are typically sent by Australia Post, Sendle or Pack and Send depending on size and weight. Courier choice for International shipments will depend upon the size of your artwork and the destination location.

Can I collect it directly from you?

Direct pick up is an option. Delivery can also be arranged for some locations near Burleigh Waters. Please let me know if this is your preference when ordering. My studio is in Burleigh Waters, Queensland.

International delivery

Currently, while I can ship to most countries, international orders are considered on a case-by-case basis. This is to allow for consideration of country-specific factors first, to ensure artwork will arrive safely and in a timely way. Unfortunately, supply chain issues have affected postage to some countries more than others. Also, some locations are restricted which means a bespoke courier service is required - which I am not currently offering.

Please note that international shipping does take longer to arrive. Once I receive your postage address and the artwork/s you wish to purchase, I can confirm your shipping options.

Overseas shipments (outside of Australia) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. I have no control over these charges and accept no responsibility for additional charges.

Shipping costs contribute towards packing supplies, labour and transit fees.

What shipping costs cover

Shipping costs are calculated based upon package weight, distance/destination and packaging materials. The packaging and handling of the artwork involves layers of materials to wrap and protect the artwork carefully (see below).

Shipping costs can vary significantly due to supply chain issues, especially on air freight and international packages. If the actual cost of shipping is significantly more than quoted I reserve the right to discuss this with you and to refuse the sale.

How will my painting be wrapped for shipping?

It depends on the size and substrate but paintings will be carefully packed using corner protection, bubble wrap and cardboard. I also use an acid-free archival quality paper as the base wrapping layer, to give extra protection to the artwork - and you can keep the art wrapped in this paper until you’re ready to frame, if you want to. Each painting is unique and prepared with my full heart invested, so I take a lot of care to ensure it is protected to arrive in perfect condition.

Returns

What if I don’t like the artwork? Can I get a refund?

I want you to be fully happy with your new artwork so I offer a Buy-Back agreement. If an original painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service used to send it to you. Once the piece has been safely returned I will refund your payment within 14 days. The cost of shipping the artwork to you initially will not be refunded.

What happens if my painting arrives damaged?

All work is carefully packed and wrapped. If you receive an artwork that has been damaged in transit, please contact me within 7 days with a photograph.

Overseas Returns

At this time I am unable to offer a refund or return on any product(s) sent outside of Australia.